At the start of the night shift, the North West Ambulance Service responds to an urgent call for a patient threatening use of a nerve agent. A major incident standby is declared, and multiple resources are dispatched to the scene, including two ambulances, a decontamination special operations response team, the hazardous area response team, and Mike, an advanced paramedic.\n\nWhilst the service deals with the incident, six miles away in Burnley, crewmates Debbie and Rachel are dispatched to a 75-year-old male who has been kicked in the head. The crew arrive on scene to find the patient at home and unharmed, but struggling with loneliness and living in unsuitable conditions. The crew arrange a vulnerable adult safeguarding referral to try and get him the most appropriate support.\nIn control, duty manager Kayleigh continues to manage the 12 resources on scene, dealing with the major incident. The queue of calls is growing rapidly with 120 patients now waiting for an ambulance, including a category 1 call for a woman in labour. While resources race to the scene, the baby boy is born while call handlers offer advice over the phone.\n\nBlackpool-based crew Richard and Keeley are urgently diverted to a patient not breathing, and arrive to assist another crew in performing CPR on the patient. After successfully getting the patient’s heart beating again independently, the crew work quickly to get the patient to hospital so he can be treated by cardiac specialists.\nEight hours into the shift and crewmates Debbie and Rachel are dispatched to a 70-year-old male cancer patient undergoing chemotherapy. It’s a story close to emergency medical technician Rachel’s heart after two years battling cancer herself.\n\nIn Blackpool, Keeley and Richard are dispatched to a 24-year-old male suffering with palpitations after recovering from meningitis. The patient shares how difficult his journey back to full health has been, and how he feels forgotten about, as he is left awaiting further tests and appointments from the overstretched NHS.\n\nOn Friday night the same crews return for another 12-hour shift. Richard and Keeley’s first patient of the night is a 91-year-old female, who is fighting for breath. While on scene with the patient, they learn of her colourful past running a B&B in Blackpool, and working in a cigarette factory.\n\nAn emergency call is received from the police for a 12-year-old suspected suicide. Debbie and Rachel immediately give up their break to urgently respond to the incident. En route, the crew learn the call is a hoax and are stood down. The ripple effect of the hoax is felt across the service, and frustrations are shared among the team. Meanwhile, in Blackpool, Keeley and Richard are dispatched to a 13-year-old male who really has taken an overdose.\n\nThis episode highlights the growing number of patients who have been left to endure the pain of lengthening NHS wait lists for hospital appointments and referrals. We follow the ambulance service as they step in to care for those who feel most forgotten, working tirelessly to help patients access the most appropriate services and provide comfort in a time of great uncertainty.\n
Source: BBC 1
Series 14: 6. Saved By A Stranger
St John’s Wood crews Omar and Kez and Tanya and Kelsey are two of just 26 ambulance crews on shift who are responsible for caring for patients in central London today.\n\n ...
12-06-2025
BBC 1
Series 14: 5. Stalker On The Line
London’s call handlers are frustrated as they contend with a sexually abusive caller who has already rung 999 seven times in the past hour. Emergency call coordinator Jude ...
10-06-2025
BBC 1
Series 14: 4. Stabbed On The Streets
As the queue of patients waiting for care builds, a call comes in for a man who has been stabbed in the street. Advanced paramedic Ian is dispatched alongside multiple resources ...
03-06-2025
BBC 1
Series 14: 3. Xl Bully Attack
As night falls, ambulance crews race on blue lights and sirens to respond to a patient attacked by an XL bully dog, before discovering that a second patient has also become a vi ...
27-05-2025
BBC 1
Series 14: 2. After Dark
Two hours into a weekend night shift at the London Ambulance Service, and a call comes in from a concerned grandson for his grandfather John, who is unconscious after falling do ...
06-05-2025
BBC 1
Series 14: 1. Crisis On The Streets
BAFTA award-winning series Ambulance returns to London – the UK’s biggest and busiest ambulance service – to reveal how frontline staff are struggling to deliv ...
29-04-2025
BBC 1
Series 13: 6. No Room At A&e
Rising pressure on the NHS impacts local A&Es, with Croydon and St George's hospitals reaching capacity. As a result, control room dispatchers Ed and Webster have fewer resource ...
21-11-2024
BBC 1
Series 13: 5. What Are You Scared Of?
The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the ...
20-11-2024
BBC 1
Series 13: 4. Shooting On The High Street
This episode centres on the London Ambulance Service's tactical operations centre, a team working around the clock to accelerate response times to the largest and most complex i ...
12-11-2024
BBC 1
Series 13: 3. Hoax Caller
We follow crewmates Shyr-Nai and James alongside the team in control in London, including dispatchers Lucy and Karen, and call handler Nicole, as they are faced with a flurry of ...
06-11-2024
BBC 1
Series 14: 3. Xl Bully Attack
As night falls, ambulance crews race on blue lights and sirens to respond to a patient attacked by an XL bully dog, before discovering that a second patient has also become a vi ...
27-05-2025
BBC 1
Series 14: 2. After Dark
Two hours into a weekend night shift at the London Ambulance Service, and a call comes in from a concerned grandson for his grandfather John, who is unconscious after falling do ...
06-05-2025
BBC 1
Series 11: Episode 6
It's Thursday and the start of a new 12-hour shift for the North West Ambulance Service, and junior doctors across the NHS are on strike. With hundreds of hospital appointments ...
22-10-2023
BBC 1
Series 3: Episode 8
This episode follows West Midlands Ambulance Service over three shifts in Staffordshire, where crews are dealing with an increasing number of social issues, drug and alcohol mis ...
03-12-2018
BBC 1
Series 13: 1. Crew Under Attack
Filmed in spring 2024, Ambulance returns to London, which has the UK’s biggest and busiest ambulance service. We revealing how frontline staff grapple to deliver the care ...
23-10-2024
BBC 1
Series 13: 3. Hoax Caller
We follow crewmates Shyr-Nai and James alongside the team in control in London, including dispatchers Lucy and Karen, and call handler Nicole, as they are faced with a flurry of ...
06-11-2024
BBC 1
Series 8: Episode 4
One year on from the beginning of national lockdown, crews book on across Lancashire for another night shift. A 999 call is received from a distressed wife saying her husband is ...
27-10-2021
BBC 1
Series 13: 2. Fire At The Police Station
It's a busy start to the shift, as London Ambulance Service have dispatched 12 resources to a fire at Forest Gate Police Station, leaving 57 patients waiting for an ambulance in ...
30-10-2024
BBC 1
Series 9: Episode 2
Filmed in early 2022, this series follows the North East Ambulance Service as the region struggles to bounce back after facing one of the toughest times in its history.\n \nIn c ...
31-08-2022
BBC 1