
At the start of the night shift, the North West Ambulance Service responds to an urgent call for a patient threatening use of a nerve agent. A major incident standby is declared, and multiple resources are dispatched to the scene, including two ambulances, a decontamination special operations response team, the hazardous area response team, and Mike, an advanced paramedic.\n\nWhilst the service deals with the incident, six miles away in Burnley, crewmates Debbie and Rachel are dispatched to a 75-year-old male who has been kicked in the head. The crew arrive on scene to find the patient at home and unharmed, but struggling with loneliness and living in unsuitable conditions. The crew arrange a vulnerable adult safeguarding referral to try and get him the most appropriate support.\nIn control, duty manager Kayleigh continues to manage the 12 resources on scene, dealing with the major incident. The queue of calls is growing rapidly with 120 patients now waiting for an ambulance, including a category 1 call for a woman in labour. While resources race to the scene, the baby boy is born while call handlers offer advice over the phone.\n\nBlackpool-based crew Richard and Keeley are urgently diverted to a patient not breathing, and arrive to assist another crew in performing CPR on the patient. After successfully getting the patient’s heart beating again independently, the crew work quickly to get the patient to hospital so he can be treated by cardiac specialists.\nEight hours into the shift and crewmates Debbie and Rachel are dispatched to a 70-year-old male cancer patient undergoing chemotherapy. It’s a story close to emergency medical technician Rachel’s heart after two years battling cancer herself.\n\nIn Blackpool, Keeley and Richard are dispatched to a 24-year-old male suffering with palpitations after recovering from meningitis. The patient shares how difficult his journey back to full health has been, and how he feels forgotten about, as he is left awaiting further tests and appointments from the overstretched NHS.\n\nOn Friday night the same crews return for another 12-hour shift. Richard and Keeley’s first patient of the night is a 91-year-old female, who is fighting for breath. While on scene with the patient, they learn of her colourful past running a B&B in Blackpool, and working in a cigarette factory.\n\nAn emergency call is received from the police for a 12-year-old suspected suicide. Debbie and Rachel immediately give up their break to urgently respond to the incident. En route, the crew learn the call is a hoax and are stood down. The ripple effect of the hoax is felt across the service, and frustrations are shared among the team. Meanwhile, in Blackpool, Keeley and Richard are dispatched to a 13-year-old male who really has taken an overdose.\n\nThis episode highlights the growing number of patients who have been left to endure the pain of lengthening NHS wait lists for hospital appointments and referrals. We follow the ambulance service as they step in to care for those who feel most forgotten, working tirelessly to help patients access the most appropriate services and provide comfort in a time of great uncertainty.\n
Source: BBC 1
Series 15: 6. Don't Let Go
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Series 15: 2. The Spy Who Waited
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Series 15: 1. Bradford Nights
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Series 13: 6. No Room At A&e
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28-07-2025
BBC 1
Series 13: 5. What Are You Scared Of?
The shift begins with Homerton-based crew Niamh and Isobel and clinical team manager Gary being dispatched to a 25-year-old patient who has fallen from height whilst scaling the ...
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Series 13: 4. Shooting On The High Street
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Series 13: 3. Hoax Caller
We follow crewmates Shyr-Nai and James alongside the team in control in London, including dispatchers Lucy and Karen, and call handler Nicole, as they are faced with a flurry of ...
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Series 10: Episode 5
A busy night shift for the North East Ambulance Service begins with an emergency call for a woman in labour. On hand to guide the patient through the birth is call handler, Jen ...
10-01-2023
BBC 1
Series 3: Episode 1
This first episode opens with West Midlands Ambulance Service call assessor Shanie as she deals with the cries of a woman in labour. Shanie has just graduated from training, but ...
07-06-2018
BBC 1
Series 8: Episode 1
Cameras follow the staff of North West Ambulance Service as they care for the people of Lancashire as a deadly second wave of Covid-19 sweeps across the UK. Working alongside th ...
06-10-2021
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Series 14: 1. Crisis On The Streets
BAFTA award-winning series Ambulance returns to London – the UK’s biggest and busiest ambulance service – to reveal how frontline staff are struggling to deliv ...
29-04-2025
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Series 11: Episode 3
The North West Ambulance Service are alerted to a possible outbreak of the highly infectious Middle East respiratory syndrome (MERS) at Fairfield General Hospital. Senior parame ...
25-09-2023
BBC 1
Series 12: Episode 2
It's a busy start to the shift as the North West Ambulance Service answer one new 999 call every 16 seconds. Senior paramedic Aiden is dispatched alongside an ambulance and adva ...
24-07-2024
BBC 1
Series 7: Episode 2
As the second wave of the Covid-19 pandemic grips the entire country, the pressure mounts on the NHS in the north west. Twenty per cent of staff are off due to Covid, and if dem ...
31-08-2021
BBC 1
Series 10: Episode 1
It’s payday weekend and the start of a busy night shift for crews across Durham and Darlington. Sixty-five patients are waiting for an ambulance, and control are already a ...
20-11-2022
BBC 1
Series 14: 3. Xl Bully Attack
As night falls, ambulance crews race on blue lights and sirens to respond to a patient attacked by an XL bully dog, before discovering that a second patient has also become a vi ...
27-05-2025
BBC 1
Series 6: Episode 1
Filmed in the autumn of 2019, cameras follow a new cast of characters from the London Ambulance Service as they care for the nine million people of the city.\n\nAmbulance crew K ...
14-02-2023
BBC 1