Service manager Joel is in the thick of it at the airport's express Covid testing centre.
Heathrow reopens the last of its closed terminals - Terminal 4.
Heathrow celebrates the re-opening of Terminal 3 after 15 months.
Heathrow welcomes the President of the United States.
An inbound passenger has an entourage of armed officers waiting for him.
With the new regulations for travel in place, the Aviation police enforce the rules.
This episode goes behind the scenes of the test and trace process.
Heathrow is revving up for passengers from all over the globe.
Spring is about to be sprung and Heathrow is readying itself for a flurry of passengers.
Christmas is approaching and there's a new airline on the block.
Flying for the last time out of Heathrow is the iconic Boeing 747.
Heathrow's depleted staff fight to keep the business going during lockdown.
There's something smelly in Cargo that Border Force have to get to the bottom of.
Find out what happens when a passenger picks up someone else's boarding card.
A new restaurant opens at Heathrow's Terminal 3.
New airline on the terminal Vietnam Airlines battle baggage woes.
Officers Kat and Tracy help a student from India who's arrived with no fixed abode.
Virgin's clubhouse manager Holly showers passengers with her VIP treatment.
This time at Heathrow we're in the coloured lanes of customs and excise.
Border Force Kat decides whether to allow a holiday-maker into the UK.
Buckle up as Heathrow's Heroes are dealing with the UK's worst winter storms.
It's a day like no other, with one octogenarian forcing herself into the country.
We're back at Britain's Busiest Airport with the familiar face of airside officer Ian.
It's Winter 2019, and the airport is having its busiest year to date.
Airside Ian checks Heathrow's airfield lights before the onslaught of half term.
It's a right royal romp at Heathrow Airport with VIPs oozing out of every terminal.
An arresting episode greets viewers this time as Heathrow's boys in blue dash to the gate.
A five-star airline gives a top tier performance all about baggage.
Passenger Experience Manager Demi deals with a medical emergency.
We're back with the colourful characters of Britain's Busiest Airport.
New Border Force Officer Rob lands at Heathrow to investigate job scams.
Dairy, drugs and dogs headline on this visit to Heathrow.
Officers Dave and Terry hunt for a wanted man gone missing on a plane.
Passenger Experience Manager Harry deals with a medical emergency in Terminal 3.
Inside the terminal seasoned pro Demi dishes out deals for delayed passengers.
Heathrow: Britain's Busiest Airport is back and so are some familiar faces.
Documentary series about Britain's busiest and biggest international airport.
The staff at Heathrow battle the elements when the Beast from the East arrives.
There's trouble when a mobile crane enters a live airfield.
Documentary series. Demi and Sue wrestle with a drunk in Terminal 2.
Documentary series. Passenger experience manager Demi deals with disgruntled passengers.
Storm Imogen causes chaos on the runways and in the terminals.
There's a race against time to prepare a plane to fly to the US for Thanksgiving.
Life behind the scenes at the UK's biggest and busiest airport.
Documentary series about Heathrow Airport. The final episode focuses on Departures.
Problems arise when a flight to New York is cancelled. Ice threatens to close the runways.
A new terminal means a royal guest, and a runway must be resurfaced overnight.
Travellers face the challenges of transferring in the five-square-mile airport.
Documentary series about Heathrow Airport. This episode focuses on Arrivals.
Passenger experience manager Sue tries to get a passenger to a flight at Gatwick.