
Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website? Customers of one of the biggest names in travel were taken aback by its response to their complaints – so the team reveals how you can be sure before you book. Plus, the holiday activities our travel insurance doesn’t cover: the team meets couples who only learned their excursion of choice wasn’t covered when it was too late – and they were left facing eye-watering medical bills. And travel expert Simon Calder answers more viewer questions in the Advice Clinic.
Source: BBC 1
Series 17: 30. Fake Michael Jackson Brought Bailiffs To My Door
A man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won’t help. A ...
29-05-2026
BBC 1
Series 17: 29. I Was Part Of The World’s Largest Scam
In another special episode for BBC Scam Safe week, the team bring the victim of an international investment scam network to meet one of the investigative journalists who uncover ...
28-05-2026
BBC 1
Series 17: 28. Help! Is My Online Job A Scam?
When a viewer contacts Rip Off Britain after suspecting the online task work he’s been completing might not be for real, the team investigate the sophisticated world of so ...
27-05-2026
BBC 1
Series 17: 27. Ai Romance Scammer Broke My Heart
In another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam &ndas ...
26-05-2026
BBC 1
Series 17: 26. Scammers Used Our Street To Open Fake Accounts
In the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street and ask whether the bank responsi ...
25-05-2026
BBC 1
Series 17: 4. I Paid For A Smartphone But Received A Lump Of Clay
Gloria Hunniford, Julia Somerville and Louise Minchin come to the aid of people stuck with paying a monthly contract for expensive smartphones that were never delivered - and th ...
22-05-2026
BBC 1
Series 17: 13. Gift Experience Voucher Left Me £200 Out Of Pocket
Gloria Hunniford, Julia Somerville and Louise Minchin ask whether gift vouchers for short breaks and experiences really add up. One man’s weekend away would have cost him ...
21-05-2026
BBC 1
Series 17: 6. I Cancelled My Card, But Scammers Kept Spending
Gloria Hunniford, Julia Somerville and Louise Minchin investigate the mysterious transactions made via mobile phone payments that happened after the customer had cancelled their ...
20-05-2026
BBC 1
Series 18: 15. My Timeshare Is Worth Less Than When I Bought It
The team investigate the holiday timeshare company that members feel moved the goalposts as they reached the end of their contracts – with their investments worth far less ...
19-05-2026
BBC 1
Series 18: 14. Wet Wipe Blockage Flooded My Garden With Sewage
Gloria Hunniford, Julia Somerville and Louise Minchin investigate why some brands continue to label their wet wipes as flushable despite the major drain blockages caused by wet ...
18-05-2026
BBC 1
Series 18: 7. Fake Review Sites Peddling Dodgy Goods
The team investigate the fraudulent websites convincing shoppers to invest in a ‘best-buy’ home appliance – and meet the woman who learned too late that her to ...
05-05-2026
BBC 1
Series 18: 3. Claim Denied Due To Home’s Past Building Work
Gloria Hunniford, Julia Somerville and Louise Minchin investigate the home insurance policies refusing damage claims if the cause can be linked to events that were insured under ...
29-04-2026
BBC 1
Series 18: 11. Giant Warehouses Built At The End Of Our Gardens
The team hear from the devastated homeowners who claim the warehouses behind their back gardens were built without proper consultation. Also on the programme, the ‘postcod ...
12-05-2026
BBC 1
Series 18: 13. Spiteful Scammer Cancelled My Flight
Gloria Hunniford, Julia Somerville and Louise Minchin investigate how a scammer was able to cancel one man’s flight when he believed he was receiving customer support from ...
15-05-2026
BBC 1
Series 18: 5. Holidays: Our Flight Took Off While The Board Still Said ‘please Wait’
Can you trust airport departure boards? The team meet one group of passengers who waited patiently in the departure lounge for their delayed flight, only to find out it had alre ...
01-05-2026
BBC 1
Series 18: 14. Wet Wipe Blockage Flooded My Garden With Sewage
Gloria Hunniford, Julia Somerville and Louise Minchin investigate why some brands continue to label their wet wipes as flushable despite the major drain blockages caused by wet ...
18-05-2026
BBC 1
Holidays: Series 6: Episode 12
Julia Somerville, Gloria Hunniford and Angela Rippon investigate stories to do with staying safe on your travels, revealing how the shortage of a vital health jab could lead to ...
11-07-2019
BBC 1
Series 10: Episode 11
Gloria Hunniford, Angela Rippon and Julia Somerville expose the shocking ways some couriers behave with your deliveries - throwing them over walls, and in one case - caught on c ...
01-10-2018
BBC 1
2020 Live: Episode 6
Gloria Hunniford, Angela Rippon and Julia Somerville take on the companies you’re telling us have left you out of pocket and out of patience. Today, the job scam that led ...
19-10-2020
BBC 1